Dear DHL, Could You Be Less Helpful?

Back in November I ordered a copy of the 2017 LutherBibel from the DBG.  They sent it, via DHL, on 23 December.  It hasn’t arrived yet so I made a request for location with DHL.  Here’s their response:

Dear Customer,

Below is the current status of the shipment books with the shipment number xxxxxxxxxxxxx: The shipment will be transported to the destination country and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: )

For more information on the shipment, simply make a status request via the following link: Request current shipment status

Yours sincerely,

Your DHL team

The fact that this tells me nothing is apparent.  First, surely by now it should have arrived in this country, so why can’t they say that.  Second, what the devil is the ‘delivery organization’?  Pigeons?  USPS?  DHL North America?  Who knows.  And requesting current shipment status results in exactly the same vague response.

Did DHL lose the box?  Or is their tracking really that poor?  At any rate, perhaps DHL should update its tracking software.  It seems in desperate need of it.